We Are Also Part of India’s Democracy

Keynote Speech at the Exchange4Media PR Summit
The Oberoi Hotel, New Delhi
May 21, 2010

Good morning,

Thank you, Anurag and your team, for organizing this PR Summit. I hope that over the years it grows and becomes a major platform for dialog within our profession.

I have titled my remarks: “We Are Also Part of India’s Democracy.”

I have stated my SOCO up front. As PR professionals, we are as much a part of India’s democracy as we are of its economy.

But PR is also about telling stories. So I’m going to tell you a story that I hope will give you a perspective on how our business has grown and developed and the challenges it faces.

Many years ago, when I came to India to set up IPAN, I used to tell the story of how PR became the world’s second oldest profession. We all know what the oldest profession is.

It has to do with Moses, who led the chosen people out of Egypt with the Pharaoh hot in pursuit. They found themselves stranded on the banks of the Red Sea. This was a huge problem. So Moses got his core strategy team together to look at the options.

There seemed to be none. His defense guy said they should stand and fight. His finance guy, who understood the salubrious impact of money, suggested the possibility of buying them out. But in their heart of hearts, his key advisers knew only a miracle could save them.

“Don’t worry,” said Moses, “I will part the sea and we will walk across to liberty. At that point, his PR guy spoke up, “Sir, if you can do that that I will get you ten pages in the Old Testament.”

So Moses performed the miracle and got his ten pages in the Old Testament.

I told this story 20 years ago, when PR consulting was a little known business. Times were simpler but mindsets were rigid. The press (and it was just the print media those days) did not entertain any releases or information from the corporate sector. For its part, the corporate sector saw PR as a free advertising.

Meanwhile clever operators like the public sector and some private sector firms managed to play the press like a fine-tuned fiddle. Just think, the public sector delivered very little but no questions were asked. It was the holy cow. I can remember the PR strategy of a Calcutta-based public sector firm: “Kill the story and I’ll get you two tickets on the Rajdhani.”

Some private entrepreneurs also cultivated friends in the press to oppose liberalization and reform. The notorious Bombay Club fought tooth and nail against foreign investment and against any changes in the license-permit raj.

Fast forward two decades and we find that the media are friendlier; our profession is recognized in its own right and is a significant player in the fast growing economy.

Recent developments have however cast a shadow that could affect our standing. I am referring to the current media attention on the role of PR firms in influencing choices in public policy. It is not at all surprising that the telecom sector is the source of stories about corporate sleaze and government corruption.

Why do I say it is not surprising? Let me digress a little: to the early 1980s, when I lived in the US. We had formed a group called India Forum that met weekly to consider developments in India. All of us were struck by the emergence of Rajiv Gandhi. In the event, many of us including my good friend Sam Pitroda took our first tentative steps to engage with India.

Our focus was on telecom because that was Sam’s field. At the time, the sector was in a primitive state. There were not enough phones and existent phones rarely worked. It was a project to make long distance calls, impossible to get connections. In fact, it was said that the entire telecom bureaucracy made money from providing out-of-turn connections.

We took the matter up with Rajiv Gandhi. The task was to convince him that the sector was vital to economic growth and to change political mindsets that held telephones to be a luxury. As such, Rajiv put his heft behind our recommendation that India should go in for digital rather than analog technology.

The rest is history. But the baggage is still there. The telecom sector seems to be a magnet for sleaze and murkiness as the recent controversy shows. And our profession risks being stigmatized unless we make some forceful interventions.

In a recent email interview to a leading financial paper, I was asked about lobbying and what the reporter saw as concomitant sleaze. She did highlight my responses in her front-page story and I believe I may have even helped her re-look at the lobbying controversy in which it was alleged that a PR firm tried to influence the choice of telecom minister and subsequently telecom policy.

There is nothing wrong in trying to influence public policy. Indeed, in a democracy, everyone has the right, nay the duty, to challenge wrong-headed legislation or to advocate for new policies to deal with changing situations. Over the years, I have chalked up many, many case studies in which we actively influenced government decisions in areas as diverse as consumer products; financial services; cable and satellite television; power generation; water management; public health and primary education.

Our strategy was to win media support, raise the debate in various public forums and to seek out articulate spokesmen and credible third-party endorsements.

To ensure that our profession does not get besmirched by the dirt and corruption of illegal methods, we need to make the following assertions:

1. Lobbying is a legitimate activity. It does not mean the exchange of money and favors to achieve a desired outcome. Bribery and corruption are illegal.

2. Lobbying is not relevant in India because of the sheer lack of transparency in government and politics. Legislators do not have backup policy staff; bureaucrats are too control-minded to be open to legitimate suggestions.

3. An advocacy strategy may be the most effective way to influence public policy. This involves working with the media and other influentials to advocate our views to policymakers.

4. The claims in the media are wildly exaggerated. I find it difficult to believe that a PR executive can influence the selection of cabinet ministers.

5. The gratuitous remarks by civil society activists about the pernicious impact of lobbying should be dismissed out of hand. They are themselves power brokers and fixers. Their prescriptions have crippled the economy, especially in the areas of infrastructure and agriculture.

On the other hand, the media also have much to answer for. You would think triviality is the first as in the sad spectacle of Sania Mirza; Shashi Tharoor; Lalit Modi; the IPL. Obsessed with trivialities, the media and their concomitant sources, the pr guys, tend to hijack the public debate.

There are other issues such as the nexus between the marketing people of corporations and the “brand managers” in the media. Just recently, The New York Times ran a story about how the major media are selling editorial space and time.

What’s happening is a travesty. If you undermine Indian democracy, you take away a major advantage we enjoy in the world.

On the economy, while I lament the Leftist thinking that still dominates intellectual life in India; I have to say that rampant commercialism is a bad thing. If we acquiesce in “treaties” and “packages,” we are selling our profession short, making it the equivalent of advertising.

It’s not just these subversive agreements, we are all called upon to measure our contribution in terms of advertising spends.

Our profession has its roots in Mahatma Gandhi. He used an advocacy strategy in which he staged events to influence the press and the government and petitioned the courts to in order to assert his rights under the law. That defeated first, the racist government in South Africa and then the colonial British government in India.

His SOCO: it is possible to change things.

I know there is a deep-rooted cynicism in the public debate that the only way to get things done in India is to bend rules, pay bribes or resort to blackmail.

Of course, these things happen. But if we are ever going build our profession as a legitimate part, not just of the economy but of India’s loud and raucous democracy, we have to stand for skepticism not cynicism; debate and negotiation, not surrender and compromise. Above all, we must stand for transparency.

This may sound impractical given the fact that media are willing to sell editorial space for a consideration. But then, I for one did not come to India to spark the PR consulting business only to see it flounder in murk and opacity.

I repeat: our business is squarely rooted in the Gandhian tradition. This sounds so idealistic that many of you would be blameless if you think I am naïve. Thank whatever Gods there be, our founding fathers who wrote our Constitution were not cynical. Else, we would have been like Pakistan, or Iran or any of the multifarious countries who are called the developing nations.

Remember the SOCO; our profession is as much a part of our democracy as it is of the economy.

And by the way, the term SOCO was invented by my team at Hill & Knowlton in Chicago in the early 1980s.

Copyright Rajiv Desai 2010

The Rise of the Klepto State

Just Desserts for an Apathetic Citizenry

On Independence eve, as it is every day, Delhi was caught in massive traffic jams caused by incessant rain and weird security arrangements that may or may not catch terrorists but certainly hassle citizens. In most of the capital city, roads caved in, traffic signals failed and the police were nowhere to be seen because they were busy protecting VIPs.

Those who battled their way through the gridlock found the going smoother once they made it to Lutyens Delhi, the pleasant precinct of the Capital that the privilegentsia calls home. As you drive through, you can feast your eyes on blooming flowers in the traffic roundabouts and marvel at the smooth ride on perfectly surfaced roads.

This is a hallowed arrondisement meant for those whom we elect to govern us and the bureaucrats they appoint to hold us at bay. They have their own and India's only local municipal body that keeps the streets spic and span, grows flowers and organizes concerts and yoga workshops in the magnificent parks that dot the landscape.

Amazingly, though it is the most prized real estate in the country, most of the people who live there are tenants. Most homes there are two-and-half acre lots with retinues of government-employed serfs, who live on the property and serve whichever grandee occupies it. Cooks, bearers, gardeners, security staff are at the service of the occupant. They live on the estate in slum-like conditions and are attached to the property just like doors, windows, lawns and various mod cons, except in this case they are feudal rather than modern conveniences.

Denizens of Lutyens Delhi live in this sylvan world, claiming to represent the real India. Actually, they are completely out of touch. The story is told of a senior political leader who came to a meeting at an office near Connaught Place in the late 1990s. It was early evening and as he stood in the plaza of the office building, he said, “God, how this place has changed!” He was aghast at the traffic chaos and generally run-down appearance of the place and went on to volunteer that he last visited the area with Sanjay Gandhi, who died in June 1980. And his house was no more than a couple of miles from the place.

The Delhi problem, which is unique, has to do with the governance setup. Neither the municipal corporation (MCD) nor the police nor the land grant agency, the DDA, reports to the local government. As such, none of the agencies are accountable to anyone but bureaucrats. The only agency that is on its toes is the New Delhi Municipal Committee because it has to answer to the powerful residents of the Lutyens enclave.

It doesn’t matter if it is the Congress or the BJP or any one of the subaltern political formations that have sprung up in the past decade. They live in this favored enclave and are whisked here and there in cars with flashing lights and convoys to shoo other motorists off the road. For all the years I have been involved with the political process, I was always made to feel I was not in touch with the real India because I wore suits, spoke English and harbored subversive ideas about political accountability and performance. Quite contrarily, the Lutyens lot prefers ambition and sycophancy.

Strangely, the political leaders and their apparatchiks are there because they claim to represent the less fortunate people. In their scheme of things, they have the pulse of the people; those of us non Lutyens Delhi types, who pay exorbitant amounts on taxes and on rent or purchase of property, are dubbed “middle class” and shunned by the radical chic ideologues of the Lutyens quarter.

Meanwhile, outside the favored enclave in Delhi and in other lesser ones in the various state capitals, we fight to get ahead on the roads to get to schools, colleges, offices. We give way to netas and babus but will cussedly deny right of way to others like us, including ambulances.

Only recently, government grandees have grudgingly focused on improving infrastructure. These are half-hearted efforts upended by corruption. Just consider the shiny new expressway from the Delhi airport: it is poorly designed, confused and deadly. Two- and three-wheelers are forbidden but merrily cruise the highway, slowing down traffic. If you tell the policemen to control their access, they rudely ask you to mind your own business. All they want to ensure is VIPs have a smooth passage. Unpoliced, the expressway is a dangerous nightmare because of the unlettered habits of the capital's citizenry that cause backups, accidents and death.

As such, Delhi and the rest of India are flagrant scofflaws. Most do as they please in public: drive like lunatics, spit, urinate and even defecate in public spaces. The other half of India, they trade for dowry, burn, rape or at the very least molest them in public. Is this a mahaan or mayhem Bharat.

Twenty years ago, there was hope for a breakthrough when Rajiv Gandhi appeared on the scene. Some of us even chucked comfortable lives in the US to join the revolution. We were excited by the possibility of change we glimpsed in the young leader’s vision. Indeed, there were many changes made. He opened up the closed economy to foreign investment, liberated the moribund financial sector with credit cards, mortgages and consumer loans. The Doordarshan monopoly was destroyed; the civil aviation sector was set free; the old socialist rust bucket economy was replaced by a shiny and enticingly new consumer economy.

Even the current opening to the US had its roots in Rajiv’s vision of cultural and individual exchanges as the base for improving ties with the superpower. His believed in “letting our people earn a living;” he swore by the need for voluntary community action and for arousing civic consciousness; he saw through the vested interests of politicians and bureaucrats; he played fair and square in the crooked public life of India.

All that’s happening today goes back to the Rajiv Gandhi era in the 1980s when orthodoxies were challenged and new perspectives came into play.

Seventeen years after his death, we are faced with his legacy: a growing economy that empowers people. On the other hand, we must contend with a political system that he condemned as one that seeks to plunder the wealth of the state. Our infrastructure is a mess; our education policy is criminal; our public health and welfare services are terrible and our politics divisive. The economy, which was the bright spot, is beginning to falter thanks to bureaucratic mismanagement and bleeding-heart, wasteful welfare politics.

Meanwhile the citizenry remains unconcerned and continues to divert itself with the consumerist joys of the new economy, buying baubles and trinkets. No wonder surveys show Indians are among the happiest people in the world.

copyright rajiv desai 2008